I was real hungry....was looking for a nice veg pizza...we thought we would get it at the place we had stopped over at... but oops the place did not have it...KFC was the only option...but who goes to kfc to eat veg? i felt it was a bad decision and also a costly one....but sushant dragged me in...the only option on the menu display was the veg zinger meal...i walked up to the counter and started telling him the order... he flashed a big smile and told me that i had to "Point the Order" and that he could not hear or speak...i did not know how to react...i felt too awkward at the situation...embarrased at not having noticed his badge..i burried my face in the menu and placed my finger on the only option available on the menu...sushant had a call to take so he got all busy...but i could not stop looking at the guy and the way he went about doing his job...
now that i was jolted out of my absent mindedness i scanned the whole place...there were quite a few men in the serving and cleaning team wearing the same batch...i started observing them...were they any different from we the normal guys with the biggest of gift, "a sound body"...Yes they were...they seemed more happier...alll of them seemed to be the expressives of the highest order...in sign language they kept talking to each other and all that conversation seemed casual banter than the ususal office talk...they were discussing something interesting...2 guys in the cleaning team and 2 behind the counter...some thing interesting was on...they kept discussing the topic passionately...i wished i could understand...they were having all the fun...i looked at the other clients placing the order...all of them seemed to be doing the same mistake i had done... the guy at the counter would flash his "I forgive you" smile and ask the client to point to the order. and when the client was coming to terms with that sutuation, the guy would look at his friends in the cleaning team and contribute to the interesting conversation...
i realised 2 things that evening
- work can be fun if u have a friend at work
- innovate in hiring to retain and differentiate
now that i was jolted out of my absent mindedness i scanned the whole place...there were quite a few men in the serving and cleaning team wearing the same batch...i started observing them...were they any different from we the normal guys with the biggest of gift, "a sound body"...Yes they were...they seemed more happier...alll of them seemed to be the expressives of the highest order...in sign language they kept talking to each other and all that conversation seemed casual banter than the ususal office talk...they were discussing something interesting...2 guys in the cleaning team and 2 behind the counter...some thing interesting was on...they kept discussing the topic passionately...i wished i could understand...they were having all the fun...i looked at the other clients placing the order...all of them seemed to be doing the same mistake i had done... the guy at the counter would flash his "I forgive you" smile and ask the client to point to the order. and when the client was coming to terms with that sutuation, the guy would look at his friends in the cleaning team and contribute to the interesting conversation...
i realised 2 things that evening
- work can be fun if u have a friend at work
- innovate in hiring to retain and differentiate
